Welcome to Untouched Style. We take pride in the quality of our clothing and thoroughly inspect every order before dispatch. To ensure a transparent and smooth shopping experience, please read our Return and Refund Policy carefully.
By shopping at Untouchedstyle.co.uk, you agree to the terms outlined below.
1. Eligibility for Returns and Replacements
We strictly accept return and replacement requests under the following two conditions only:
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Size Issues: If the garment you received does not match the size you ordered, or if you need a different size, you may request an exchange. The item must be unworn, unwashed, and have all original tags and packaging intact.
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Damaged or Defective Products: If you receive an item with a manufacturing defect, or if it was damaged during transit, you are eligible for a free replacement.
Note: You must notify us of any size issues or damages within 7 days of receiving your parcel.
2. Strictly No "Change of Mind" Refunds
We do not issue refunds or offer exchanges if you simply change your mind, do not like the color/style upon arrival, or no longer need the item. Please review your cart, size guides, and product descriptions carefully before placing an order.
3. Items That Cannot Be Returned
To maintain hygiene and product integrity, the following conditions will void your eligibility for a return or replacement:
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Items that have been worn, washed, altered, or damaged by the customer.
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Items missing their original tags, labels, or protective packaging.
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Sale, clearance, or promotional items (unless received damaged).
4. How to Initiate a Return or Replacement
If your issue meets the eligibility criteria above, please follow these steps:
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Contact Support: Email us at help@untouchedstyle.co.uk within 7 days of delivery.
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Provide Proof: Include your Order Number, a brief description of the issue, and clear photographic/video evidence of the damage or the incorrect size.
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Wait for Approval: Our support team will review your request within 24–48 business hours. Once approved, we will provide you with the return shipping address in Pakistan.
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Ship the Item: Dispatch the item back to us using a reliable local courier service. Ensure the parcel is securely packed.
5. Shipping Costs for Returns
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For Damaged/Defective Products: Untouched Style will cover the return shipping costs. We will either arrange a reverse pickup or reimburse your courier charges once we receive the receipt.
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For Size Exchanges: The customer is responsible for covering the courier charges to return the item to our facility, as well as the shipping cost for sending the newly sized item back.
6. Refund Resolution
Because our policy is focused on replacements, refunds are only issued in exceptional circumstances:
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If you received a damaged item and a replacement is currently out of stock, we will issue a full refund to your original payment method or bank account.
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Approved refunds typically take 5–7 business days to reflect in your account, depending on your bank's processing times.
For any further queries regarding your order, please do not hesitate to reach out to our team at help@untouchedstyle.co.uk.
